Fact-checking

Anjali Singh, our Editor, writes every guide, and Aman Singh, the founder, reviews each one in a separate pass, so no guide is signed off by the person who wrote it.

Author

Anjali Singh researches and tests the fix, writes the guide and attaches a source for every claim.

Reviewer

Aman Singh checks each claim against its source, flags anything that doesn’t hold up and gives the final sign-off. His name appears on the guide as “Reviewed by Aman Singh”.

No guide is published until both have done their part.

• What a symptom means. Light colors, error codes and sounds match the maker’s guide for each model named.
• Steps and their order. Each step is in the maker’s sequence, or the guide explains why it differs.
• Figures. Cool-down times, part numbers, belt codes, warranty terms and prices are checked against their source on the day of review.
• Model numbers. Every model named exists and is the one the source describes.
• Safety warnings. Every repair starts unplugged, the warning sits before the step it covers, and jobs for a professional are marked.
• Links. Every linked manual or support page opens and says what the guide says it does.

1. 1.The manufacturer’s or provider’s own documentation. For store policies, the store’s own written policy.
2. 2.Our own testing and hands-on checks.
3. 3.Reputable independent sources, such as government agencies, standards bodies and established publications.
4. 4.Forums and reader reports. We use these only as leads and confirm them before we rely on them.

When two sources disagree, the higher one wins, and the guide says so if it matters to you.

1. 1

   Research.

   We start from the sources above, in that order.
2. 2

   Test or verify.

   We try the steps ourselves or check them against the source.
3. 3

   Write.

   Anjali Singh writes the guide and lists the sources used.
4. 4

   Check every fact.

   Every claim, number, step, price and link is checked against its source. Steps that carry a safety risk get an extra check.
5. 5

   Review.

   Aman Singh reviews the guide in a separate pass before it’s published.
6. 6

   Publish and date.

   We publish the guide with its “Last updated” date and add it to our review schedule.

Fact-checking makes sure a guide matches its sources. It can’t guarantee:

• That every regional or retailer-specific variant of a model behaves the same way. If your model number differs from the one in the guide, check your own owner's guide too.
• That a part or price will still be available tomorrow. Prices are checked on the day of review only.
• That a repair is covered by your warranty. Check with the manufacturer before you open anything.

We review every guide at least once every 12 months. If something changes in between, such as a product update, a recall, a price or policy change, or a reader report, we check the guide within 14 business days.

If a guide is wrong, we fix it under our Corrections Policy.